How do I use Problem Steps Recorder?

This is a very cool tool called Problem Steps Recorder for a Call support to see what is happening on their client's PCs during troubleshooting. Basically what it does is it takes a screenshots of every steps the client made on the PC. After it record, a zip file will be generated and can be send out to support for troubleshooting.

Here is the link to the Microsoft Website: How do I use Problem Steps Recorder?

To record and save steps on your computer

1. Open Problem Steps Recorder by clicking the Start button , and then typingpsr. In the list of results, click psr.

2. Click Start Record. On your computer, go through the steps on your computer to reproduce the problem. You can pause the recording at any time, and then resume it later.

3. Click Stop Record.

4. In the Save As dialog box, type a name for the file, and then click Save (the file is saved with the .zip file name extension).

   To view the record of the steps you recorded, open the .zip file you just saved, and then double-click the file. The document will open in your browser.

To send the problem steps in e‑mail

• After recording and saving a .zip file, click the help down arrow , and then click Send to E‑mail recipient. This will open an e‑mail message in your default e‑mail program with the last recorded file attached to it.

  

  Note

  You won't be able to click the Send to e‑mail recipient option until you've recorded and saved a file.

To annotate problem steps

1. Open Problem Steps Recorder by clicking the Start button , and then typingpsr. In the list of results, click psr.

2. Click Start Record.

3. When you want to add a comment, click Add Comment.

4. Use your mouse to highlight the part of the screen that you want to comment on, type your text in the Highlight Problem and Comment box, and then click OK.

5. Click Stop Record.

6. In the Save As dialog box, type a name for the file, and then click Save.

   To view the record of the steps you recorded, open the .zip file you just saved, and then double-click the file. The document will open in your browser.

To adjust settings

When you adjust settings for Problem Steps Recorder, they're only saved for your current session. After you close and reopen Problem Steps Recorder, it will return to the regular settings.

1. Open Problem Steps Recorder by clicking the Start button , and then typingpsr. In the list of results, click psr.

2. Click the help down arrow , and then click Settings.

3. You can change the following settings for Problem Steps Recorder:

   • Output Location. If you don't want to be prompted to save a file after recording, click the Browse button to set a default output file name.

   • Enable screen capture. If you don't want to capture the screen shots along with the click information, select No. This might be a consideration if you are taking screen shots of a program that contains personal information, such as bank statements, and you are sharing the screen shots with someone else.

   • Number of recent screen captures to store. While the default is 25 screens, you can increase or decrease the number of screen shots. Problem Steps Recorder only records the default number of screen shots. For example, if you took 30 screen shots during a recording but only had 25 screen shots as the default, you would be missing the first five screen shots. In this case, you would want to increase the number of default screen shots.